Gazzella Racing, Any bad experiences? Options

[Ganz]

Has anyone had any 'bad' experiences with Gazzella Racing? Thinking of buying an exhaust from them.

This post has been edited by Ganz: 8th December 2013 01:53

[GialloEvo94]

They've been well known in the past for messing people about by taking their money and then making them wait months for the goods with no response to emails. You just need to Google the company name to find out. I'm not sure if they've cleaned up their act now though.

[Ganz]

They've been well known in the past for messing people about by taking their money and then making them wait months for the goods with no response to emails. You just need to Google the company name to find out. I'm not sure if they've cleaned up their act now though.

OMG. I've read some of the stuff on the Alfa Owners site (didn't think of doing this as they had replied to my emails and sounded really professional) Cheers GE. Was on the verge of sending them some money. Any recommendations?

[Ganz]

Couldn't resist sending an email to Gazzella Racing. This was my email followed by their reply:

Subject: Ordering an exhaust from you.
Message:

Hi guys

I wanted to order the Alfa Romeo 145 £179 Raggazon Exhaust with silencer but last night I happened to read a LOT of bad reviews about your company: things like you take ages to deliver, if you ever do! Some said you don't answer the phone once payment has been made; email responses suddenly cease.. Is this true? I'm a bit worried as I don't want to wait over a month for my exhaust as I need it for my MOT before Christmas.

Kind regards

Ganz

***Their reply*****

Hi Ganz,

Please let us know the part you want (SKU number)and we shall provide stock and delivery info.

We always find it a good idea to contact us before ordering.

We do not know who write these reviews. Unfortunately everybody can write all kind of crap on the internet. We have been in business since 2003 and we have no interest in delaying things.

But since we are a not factory we cannot guarantee delivery on certain low volume items.

Kind regards
Customer Service

*******************

Mmm... They're not a factory but neither is Alfisti.net (based in Germany I think). So are the reviews a load of crap... ?

This post has been edited by Ganz: 12th December 2013 01:15

[1 Wish]

Gazella
Order for you and ship direct fr source to you
So
You are bot coveringthe proce of sshipping to gazella then to yourself so that means proce is better already and then he does have good relations with conpanies

[NaanBread]

Gazella
Order for you and ship direct fr source to you
So
You are bot coveringthe proce of sshipping to gazella then to yourself so that means proce is better already and then he does have good relations with conpanies

What the hell did you just write?

[GialloEvo94]

What the hell did you just write?

I think the translation is this...

You're just paying a middle man commission when all that happens is that the goods just get sent direct from the supplier/manufacturer to the consumer. So when something goes wrong it's obviously the supplier's fault and not Gazzella's because they never even handled the goods - they just brokered the deal.

[1 Wish]

Yes correct
Iphone!!!
This y he is so much cheaper

[NaanBread]

The fact is, if he is good at taking money, why can he not reply to emails or phone calls when there is a problem. Sounds like Ned at Autolusso.

Probs best to leave well alone. The internet is full of bad feedback. It just isnt worth the risk imo.

[Ganz]

I think the translation is this...

You're just paying a middle man commission when all that happens is that the goods just get sent direct from the supplier/manufacturer to the consumer. So when something goes wrong it's obviously the supplier's fault and not Gazzella's because they never even handled the goods - they just brokered the deal.

GE, i I know what ur saying but then those companies shouldn't offer the service. It's too easy to say the supplier is at fault. I hate middle men (they're parasites). So in effect like the Lloyds w**kers.. fleece commission off joe public - even worse.. off each other!! I know that all most imports (from china) are like this as I've done it myself(!?). There are manufacturers and there are sales people. Both need each other I guess. I still think if I were running a business and they tool a bit long to deliver I would not pass the buck and say it's nowt to do with us as I'm selling a service... I feel a rant coming on!

This post has been edited by Ganz: 15th December 2013 01:20

[1 Wish]

U say they rat but gazella offer fantastic deals on parts.
Internet is easy to slag people off whenall they trying to do is earn a living and put the food on the table.
I used gazella and that was because he was over £100.00 cheaper for the fk coilover kit and yes i waited over 2 months but thats cause i went cheap and therefore got cheap slow bad deliver and service
But that is for everything through life

[GialloEvo94]

I think the way to approach this is if you do decide to use Gazzella, pay by credit card. Then if they mess you about you can just get the CC company to deal with it and if it does go completely belly up you will be covered by the Credit Consumer Act and will get your money back from the CC company.

Based in past reports I also wouldn't have any expectations of a quick delivery so you might have to be prepared to be a bit patient.

[Ganz]

I think the way to approach this is if you do decide to use Gazzella, pay by credit card. Then if they mess you about you can just get the CC company to deal with it and if it does go completely belly up you will be covered by the Credit Consumer Act and will get your money back from the CC company.

Based in past reports I also wouldn't have any expectations of a quick delivery so you might have to be prepared to be a bit patient.

Good advice. Best thing about credit cards too. In the end I didn't want to risk it with all the hassle. Also, rather than buying a new exhaust for winter I thought it best to get the hole in the exhaust patched up.

Looking for Supersprint twin pipe backbox and straight through mid section so saving a bit of money and taking food off the table at home; it's ok, they understand.

Do you know whether those catalytic convertors on Ebay for £50 are any good?

This post has been edited by Ganz: 22nd December 2013 12:33

[NaanBread]

Do you know whether those catalytic convertors on Ebay for £50 are any good?

They may get you through an MOT or 2 but nothing like an original! eBay cats are worth about £5 to a scrap dealer, whereas OEM are worth £50-£1000.

[GialloEvo94]

I believe the cheap aftermarket ones have ceramic insides while the OEM ones have metal insides. The ceramic type are more prone to damage (cracking / breaking up due to vibrations and knocks) which is usually why they're cheap(er) and don't last as long.