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Alfa Romeo 145 - 146 Forum _ Garages _ Stay Away From Vehicle Electrix

Posted by: JasonHillAO 24th January 2014 19:31

I had a non-start issue with my car.
I search for an auto electrics garage and found one very local and also pick up the car for free and after I had looked at the car as much as I could think of I booked them to come get it as I didn't want to spend loads of money on parts that I didn't need.
On their updates or they told me where that they were making progress the initial deal was to look at it for 30 nothing else.
They contacted me yesterday telling me that there was a bill of 580 and that the camshaft position sensor was at fault and it would be more to fix that issue.
They said that they had spent loads of time on the car and that's that would the price was for the work carried out even though I had not authorised any further work on the car.

The only garage was getting abusive listening to put the bill up, so I involve the police but the owner refused to speak to the police I'm going to meet them there tomorrow to see if he will be more cooperative
He's also stated that unless I pay the bill I'll be charged 15 per day for storage.
The only way to get my money back will be sticking to trading standards and to the Small Claims Court

The garage -

Vehicle electrix
152a Newark road
Lincoln

Posted by: Alfa SA 24th January 2014 19:35

Thats not good bud hope you get it all sorted

Posted by: GialloEvo94 24th January 2014 19:49

Is the car in a locked compound or warehouse?

If not then I would consider going to retrieve (tow) your car after they close up shop and let them have the hassle of trying to take you to court if they really want to try and get any money out of you.

Obviously they will have your keys so something else to consider but as long as it's not the master key, changing the locks and coding it out is a possible option.

Posted by: JasonHillAO 24th January 2014 19:50

It's a locked compound and it's the only key with the immobiliser chip. Plus they know where I live. sad.gif

Is the code system separate to the Ecu? As I think they said they found a key code fault on the Ecu

Posted by: NaanBread 24th January 2014 20:40

s**t just got serious...

Just been looking on google streetview and they do have a very tight yard! Couldnt even get a hiab in very well. Cut off the padlock, take your car and just buy him a new one and give him the key at your pleasure?

Posted by: Alfawolf 24th January 2014 22:58

They're taking the p**s. You got any big mates? Go round and take your car back. Last case scenario, I'd destroy the car where it stands.

Posted by: bl4desman 25th January 2014 00:15

This is a review from this week ohmy.gif

http://www.yelp.co.uk/biz/vehicle-electrix-lincoln

Might be worth contacting the police as 2 independent complaints within a week might make them do something.

Posted by: GialloEvo94 25th January 2014 01:10

QUOTE(bl4desman @ 25th January 2014 00:15) *
This is a review from this week ohmy.gif

http://www.yelp.co.uk/biz/vehicle-electrix-lincoln

Might be worth contacting the police as 2 independent complaints within a week might make them do something.

One of the other bad reviews is also only from 3 weeks ago as well. The owner certainly sounds a nasty piece of work. I now think this is probably best left for the police to deal with. I would print off all 3 of those reviews and show them so they know exactly what the score is.

Posted by: bl4desman 25th January 2014 09:40

QUOTE(GialloEvo94 @ 25th January 2014 01:10) *
One of the other bad reviews is also only from 3 weeks ago as well. The owner certainly sounds a nasty piece of work. I now think this is probably best left for the police to deal with. I would print off all 3 of those reviews and show them so they know exactly what the score is.



I didn't see the link to the 2 reviews below. It makes you wonder how they stay in business.


Posted by: NaanBread 25th January 2014 11:01

Those reviews are astonishing! The guy needs shutting down.

Posted by: GialloEvo94 25th January 2014 11:11

QUOTE(JasonHillAO @ 24th January 2014 19:50) *
Is the code system separate to the Ecu? As I think they said they found a key code fault on the Ecu

The CODE system for the Fiat 20vt works exactly the same as on the Alfa TS. There is a CODE immobiliser box that is paired with the engine ECU. If there was a problem with the CODE immobiliser system then the yellow CODE light would remain illuminated on the dash when you turned the ignition on instead of going out. Was it?

Also, I would check with langers or sudqv (the member on here who actually did the conversion on your car) whether he kept the original immobiliser working and wired it in to the dash light properly, or if he had it permanently disabled by an ECU specialist.I can't remember without looking back through the original build thread. If it was disabled then it can't be an immobiliser issue. Certainly worth trying to find out if you can.

Posted by: JasonHillAO 25th January 2014 12:32

I've had to pay to get the car back and when I told them I was going to be protesting against the bill they said that they would put the bill up as the initial bill was a deal.
They threatened to make the bill which sounds like from me said over 1000.
They said if I pay the bill and don't chase them to court will stay at that but if I do go to court and trading standards then they will chase me for a bigger bill.
And the car is not even running, as all they've done is diagnosed Centre and cut off the wiring the ECU plug and moved it to the passenger footwell.

Posted by: alfachris 25th January 2014 12:33

I would of come to you and sorted for a lot less than that ask Gary (Alfasa) I went down to him and finished the wiring off the his 145 20vt. Plus I've got I've got fiatecuscan on my laptop

Hope you get it sorted

Posted by: alfachris 25th January 2014 12:39

Where was the ecu I've put the ecu on my mate 145 track you 20vt in the footwell where the old 2.0 one was

Posted by: JasonHillAO 25th January 2014 13:19

http://www.thetimenow.com/united_kingdom/lincoln/auto_electricians-101/vehicle_electrix-804435

Plus the audio of them is on my
Facebook. Add me if you want - Jason hill

Posted by: NaanBread 25th January 2014 14:30

So you've had to pay 580 for a car that doesnt even work? absolutely amazing it really is!

Take them to court and get your money back, you will win. There is no way that they can enforce a 1000 bill now.

Posted by: JasonHillAO 25th January 2014 14:31

Exactly :/ thing is they know where I live :/

Posted by: NaanBread 25th January 2014 14:40

Put CCTV up? He wont do anything and his staff will hardly do his dirty work I bet.

Posted by: JasonHillAO 25th January 2014 14:47

If I've got enough lol but will do.

Posted by: GialloEvo94 25th January 2014 16:30

QUOTE(JasonHillAO @ 25th January 2014 13:19) *
http://www.thetimenow.com/united_kingdom/lincoln/auto_electricians-101/vehicle_electrix-804435

Plus the audio of them is on my
Facebook. Add me if you want - Jason hill

That's a bit of a lame review TBH. I would have put down the complete story and all the hard facts including how they threatened to chase you for an even bigger bill if you tried taking them to court. Stick another review about them http://www.yelp.co.uk/biz/vehicle-electrix-lincoln giving a more detailed picture.

It's good that you had the common sense to record the conversation. It could be useful. I don't do facebook. Either upload a copy of the audio on here if it's not too big or upload to YouTube and post a link here. These kind of bullies need to be exposed for who they really are.

You did get a receipt off them for the 580 you paid right? That means there is no way they can try and chase you for any more money so that will all just be empty threats to try and scare you off.

It's an absolute must that you drag this company through the small claims court for this and I wouldn't even think twice about it. First write them a short but sweet straight to the point "Letter Before Action" demanding that they have 21 days to pay you back the 550 over and above the 30 they originally quoted under verbal contract. State that if they fail to refund the money you are owed and force you to take legal action that you will then also be claiming interest on that money (at 8% per day as allowed by the courts) and travel costs / loss of earnings for having to attend a court hearing along with the court fee itself plus any other out of pocket expenses you may incur as a direct result of having to launch legal action. Send the letter by recorded (signed for) delivery to their workshop so you have proof that it was actually received and on what date (which is when the 21 day clock starts ticking from). Then if there is no sight of the money 21 days after they signed for receipt of the letter, immediately file a claim against them through Money Claim Online. If you don't do this they will just keep screwing over other people so it needs someone like you to actually stand up to them for once and put up a proper fight.

Make sure you also file a formal complaint to Trading Standards about these Vehicle Electrix bullies.

Posted by: JasonHillAO 25th January 2014 16:50

Thank you and will get the audio uploaded.

Posted by: JasonHillAO 25th January 2014 17:12

Correct link - http://vimeo.com/m/85037299

Posted by: bl4desman 25th January 2014 20:59

QUOTE(JasonHillAO @ 25th January 2014 17:12) *
Correct link - http://vimeo.com/m/85037299



Sounds to me like he is being very careful in what he says. Maybe he has been recorded and taken to court before?

Posted by: GialloEvo94 25th January 2014 21:57

QUOTE(JasonHillAO @ 25th January 2014 17:12) *
Correct link - http://vimeo.com/m/85037299

So has he explicitly written on the receipt that the 580 you've paid is part payment only? If he did it should state what the outstanding remainder to pay is going to be...unless they're just making the costs up as they go along which is how it appears to me.

From what is being said it sounds like they are going to send you the other (unpaid) part of the bill regardless of whether or not you take action against them and in his words, what you do with that other part is up to you. My interpretation of this is that you can expect to receive another bill from them in the post and if you don't pay it then they themselves will then have the right to pursue you for an unpaid invoice. Whether they would or not is questionable but the whole thing sounds like a ransom / blackmail setup to me to just try and scaremonger you into paying up.

Then at the end he has the audacity to say they got there in the end (???) Got where exactly? You're having to TOW the car home because they haven't actually fixed the problem. They claim to have located the cause of the problem to be the camshaft sensor but you don't actually know that for sure because they haven't actually fixed it to prove that.

I don't know what their hourly charges are but lets say it's 40-50 per hour. That would mean they have spent in excess of 10 hours on the car and still not fixed the problem. Who did they have working on it? The tea boy with a 9v battery and a piece of wire? I would like to know how a professional specialist auto-electrician outfit can get away with such disgraceful customer service. If the problem was indeed caused by the camshaft sensor it should take an experienced auto-electrician no more than 30 minutes to pinpoint the problem because I would expect them to have all the necessary diagnostic equipment that they could just hook up to the ECU and read out any fault codes, one of which would be for the camshaft sensor if that had any kind of fault/issue. No way should it have taken them in excess of 10 hours to find that out and it did then it's can only have been through their own incompetence and they shouldn't be passing those labour charges onto a customer. Regardless of that, you didn't authorise any work exceeding the initial 30 charge anyway.

It's not easy to find out if a company has been taken to court before where they've either won or have lost and paid up, but if they have been taken to court and have failed to pay up after losing they will have an outstanding CCJ against their name for each time that has happened. You can find these out by going http://www.trustonline.org.uk but it does cost 10 to do so. This would however give you an idea if they are likely to actually pay up if you take them to court and they lose. The more CCJs they have the less chance of getting your money back through court action but there are further options to this like getting the courts to send the bailiffs round to seize goods amongst other things but any option used to try and enforce a judgement does cost additional money to pursue (although you should get this back if successful). I would still seriously consider launching legal action against them. You had a verbal contract with them to do some initial basic diagnosis costing 30 without doing anything else until they had spoken to you again first. They broke that contract and then held your car to ransom until you paid part of what just sounds like some made up costs.

And whatever you do, definitely report them to Trading Standards also bringing to TS' attention the reviews of those other complainants.

Posted by: Cloverleaf76 25th January 2014 22:25

What a scumbag. rant.gif

Trading standards is the only way: I would be prepared to bet he will try to take you to court for the difference anyway.

You need to present trading standards with that video and those other reviews, as well as explain in detail what has happened. They will want the itemised breakdown he is gonna send you with the 'amended bill'. Still, approach them sooner rather than later as this kind of thing is always stronger when contemporaneous: any delay weakens your / the TS case. I would therefore also bet he will delay sending you this threatened invoice and breakdown for a week or three.

Good luck, and I hope someone on here can help you actually fix it.

Posted by: ALFACOOL 26th January 2014 00:09

Jees Jason i hope you can get this sorted 1000 for a cam sensor is mental. i can quite feel how you must be worried when these guys know where you live.
Lets hope you can get them off your back by doing the right thing.

Posted by: JasonHillAO 26th January 2014 01:56

Thank you for the support and yes I will be getting as much evidence and TS involved
I enclose the original "note" " invoice"


Posted by: GialloEvo94 26th January 2014 12:06

QUOTE(JasonHillAO @ 26th January 2014 01:56) *
Thank you for the support and yes I will be getting as much evidence and TS involved
I enclose the original "note" " invoice"


Is that what they actually gave you? I can't believe that companies operating in this day and age are still handing out scrappy hand-written bits of paper like that to customers.

When you got the "part payment" receipt for the work they claimed to have done, did it state the company/trading name and address along with a VAT number? Any company / sole trader turning over in excess of 61,000 per year is required by law to be registered for VAT and any invoices issued must be compliant and have the company/trading name, address and VAT number shown on any receipts / invoices. With the sort of money they are trying to charge you I would be very surprised if they are turning over less than 61,000 per year so I would expect them to be VAT registered meaning they would be bound to abide by any VAT laws. If there are no clear company details or VAT number on your receipt then I would report them to HMRC for potentially illegal trading and then let HMRC decide if they are actually doing anything wrong or not. They certainly won't enjoy having their accounts scrutinised by the VAT man.

Posted by: JasonHillAO 26th January 2014 13:17

That was the invoice they gave me when I turned up the first time to argue the total , the day I got the police involved when he was getting Leary and abusive also where he threatened to put the bill up if I want a real bill. But I alreays had the paper with the amount (shown above) and when I returned the next day is when he said because the police got involved he said he will be charging the proper bill because he took offence to the police presence and that they won't be bullied and then later went to say that if I don't go to court he won't bother chasing me
For the amount he's making up and if I do he will.

Posted by: bl4desman 26th January 2014 19:42

Having been there and unfortunately had to do it three times, I would follow GE's advise and try to reclaim your money via the small claims court. I got paid out in full on both occasions the day before the court date so it worked for me.

Posted by: JasonHillAO 26th January 2014 20:10

Excellent smile.gif, I know they may or may not pay out bit defiantly going to take them to court smile.gif

Posted by: bl4desman 26th January 2014 21:48

QUOTE(JasonHillAO @ 26th January 2014 20:10) *
Excellent smile.gif, I know they may or may not pay out bit defiantly going to take them to court smile.gif


I think you have a fair bit of ammunition. Anything you are unsure about, you can always ask the citizens advice bureau.

Posted by: GialloEvo94 27th January 2014 08:34

QUOTE(JasonHillAO @ 26th January 2014 20:10) *
Excellent smile.gif, I know they may or may not pay out bit defiantly going to take them to court smile.gif

Just make sure you send them a Letter Before Action first because that shows to the courts that you've at least made some effort to try and get your money back first without just barging straight in hung-ho and taking legal action immediately.

Posted by: JasonHillAO 27th January 2014 11:11

QUOTE(GialloEvo94 @ 27th January 2014 08:34) *
Just make sure you send them a Letter Before Action first because that shows to the courts that you've at least made some effort to try and get your money back first without just barging straight in hung-ho and taking legal action immediately.


Dammit and I was going to get a shotgun!

Posted by: Ganz 30th January 2014 00:43

Scumbags! Chase it in the courts. At least that will inconvenience him!

I wouldn't worry about him knowing where you live. Get CCTV. Most criminals (that's what he sounds like) are dumbasses and if he tried anything on you he'd probably leave incriminating evidence all over the place.

Can't believe the scrap piece of paper. Report him to the BBC Watchdog program! If you paid by credit card you maybe able to get a refund because the service he provided was below trading standards.

Ooh.. I've noticed they've got a website.. nice whistle.gif

Posted by: Ganz 30th January 2014 00:50

Apart the homepage the rest of their pages load as blank pages. Weird.

Posted by: GialloEvo94 30th January 2014 00:51

QUOTE(Ganz @ 30th January 2014 00:43) *
Ooh.. I've noticed they've got a website.. nice whistle.gif

They've got two and they're both different so they clearly don't know their a**e from their elbow...

http://www.vehicleelectrix.co.uk

and

http://www.vehicle-electrix.co.uk

Posted by: Ganz 30th January 2014 02:14

QUOTE(GialloEvo94 @ 30th January 2014 00:51) *
They've got two and they're both different so they clearly don't know their a**e from their elbow...

http://www.vehicleelectrix.co.uk

and

http://www.vehicle-electrix.co.uk


The last one: www.vehicle-electrix.co.uk looks like the current website in use. Cheers.

Posted by: bl4desman 12th February 2014 22:07

Did you end up taking them to court Jason?

Posted by: Ganz 14th February 2014 00:40

QUOTE(bl4desman @ 12th February 2014 22:07) *
Did you end up taking them to court Jason?


Got my missus to send this chump an email:

Hi Vehicle Electrix

I've got a bit of a problem with my ABS light coming on. I've got an MOT in a months time and am worried it will fail because of the ABS light. I've tried everything and am pulling my hair out! I found you guys on the internet and your website and that you specialise in car electrics. Is ABS something you could fix? If you can fix it what would you charge. Money is no object as I am desperate to get this fixed! The car is a Skoda Fabia 1.2 5 door.

Cheers

Faye

Can't wait to burn him on the reply wink.gif

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